{"id":10496,"date":"2022-09-14T11:44:51","date_gmt":"2022-09-14T11:44:51","guid":{"rendered":"https:\/\/www.webtechmantra.com\/?p=10496"},"modified":"2022-10-20T18:42:33","modified_gmt":"2022-10-20T18:42:33","slug":"chatbot-vs-virtual-assistants","status":"publish","type":"post","link":"https:\/\/www.webtechmantra.com\/chatbot-vs-virtual-assistants\/","title":{"rendered":"Chatbot vs Virtual Assistants- What\u2019s the difference?"},"content":{"rendered":"\n<p>If you are in thought that chatbots and virtual assistants are the same things, then your understanding of AI applications and their uses requires an upgrade. Both of these technologies have a key difference in the way they add value for customers and employees as well.<\/p>\n\n\n\n<p>AI technologies have evolved at an astounding pace and promise to offer incredible value to both customers and employees. This being the reason, tech-savvy organizations are looking forward to adopting these trending technologies for boosting their business revenue and employee productivity. Also, multiple organizations are extending their efforts by identifying more use cases and deriving more value from AI. If we look closely, chatbots and virtual assistants are ripened fruits of AI that often set confusion due to both being the conversational interface.&nbsp;&nbsp;Hence, it&#8217;s crucial to understand their differences to get more value from both of them in the business process.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s drill down deeper to learn about what chatbots and virtual assistants are and what makes them different.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_61 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.webtechmantra.com\/chatbot-vs-virtual-assistants\/#What_are_chatbots\" title=\"What are chatbots?\">What are chatbots?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.webtechmantra.com\/chatbot-vs-virtual-assistants\/#What_is_Virtual_Assistant\" title=\"What is Virtual Assistant?\">What is Virtual Assistant?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.webtechmantra.com\/chatbot-vs-virtual-assistants\/#What_makes_Chatbot_and_Virtual_Assistant_Different\" title=\"What makes Chatbot and Virtual Assistant Different?\">What makes Chatbot and Virtual Assistant Different?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.webtechmantra.com\/chatbot-vs-virtual-assistants\/#Benefits_of_Chatbot_and_Virtual_Assistant\" title=\"Benefits of Chatbot and Virtual Assistant\">Benefits of Chatbot and Virtual Assistant<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.webtechmantra.com\/chatbot-vs-virtual-assistants\/#Conclusion\" title=\"Conclusion&nbsp;\">Conclusion&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_chatbots\"><\/span><a><\/a>What are chatbots?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Chatbots are automated programs that are designed with the purpose of engaging with customers in human-like conversations. Also, these chatbots can be deployed by businesses to interact with customers and offer assistance around the clock.&nbsp;<\/p>\n\n\n\n<p>Let&#8217;s understand the role of a chatbot with an example. Deploying a chatbot in banking operations can help staff agents to get rid of repetitive activities. And chatbot can help in-<\/p>\n\n\n\n<ul><li>Checking account statements 24\/7<\/li><li>Get account settlement and transaction options<\/li><li>Block\/unblock credit, and debit card<\/li><li>Gain user&nbsp;<a href=\"https:\/\/www.shaip.com\/offerings\/speech-data-catalog\/\" target=\"_blank\" rel=\"noreferrer noopener\">data&nbsp;<\/a>insights for better product promotion<\/li><li>Provide easy KYC initiation<\/li><\/ul>\n\n\n\n<p>However, if there is any query that is beyond chatbot capabilities, it keeps humans in the loop for further assistance and query resolution.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_Virtual_Assistant\"><\/span><a><\/a>What is Virtual Assistant?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A virtual assistant is a digital software-based agent that helps businesses and individuals in assisting performing daily activities like scheduling appointments, making calls, initiating messages and etc through text and&nbsp;<a href=\"https:\/\/www.shaip.com\/blog\/how-voice-assistant-understand-what-you-are-saying\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">voice commands<\/a>. To sum up, simply, a virtual assistant works like a personal assistant who reminds us to do our \u201cto-do list\u201d, or read an email and any other important details to us. Moreover, to make virtual assistants smarter, enterprises can leverage AI and cognitive technology for performing more corrective actions. By handling user intent like a professional, an intelligent virtual assistant enriches communication with a human without any manual intervention.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_makes_Chatbot_and_Virtual_Assistant_Different\"><\/span>What makes Chatbot and Virtual Assistant Different?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"904\" height=\"752\" src=\"https:\/\/www.webtechmantra.com\/wp-content\/uploads\/image-3.png\" alt=\"\" class=\"wp-image-10498\" srcset=\"https:\/\/www.webtechmantra.com\/wp-content\/uploads\/image-3.png 904w, https:\/\/www.webtechmantra.com\/wp-content\/uploads\/image-3-300x250.png 300w, https:\/\/www.webtechmantra.com\/wp-content\/uploads\/image-3-150x125.png 150w, https:\/\/www.webtechmantra.com\/wp-content\/uploads\/image-3-768x639.png 768w\" sizes=\"(max-width: 904px) 100vw, 904px\" \/><\/figure>\n\n\n\n<p>Chatbots and virtual assistants both can be leveraged through different channels. Chatbots, on the one hand, can be leveraged through website channels, mobile applications, messaging channels, and in-app chain widgets, and intelligent virtual assistants can be used through mobile applications, laptops and interactive devices.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_of_Chatbot_and_Virtual_Assistant\"><\/span><a><\/a>Benefits of Chatbot and Virtual Assistant<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Chatbots and intelligent virtual assistants both come with a set of benefits and value-added propositions that make user and employee experience smooth, better and faster.&nbsp;<\/p>\n\n\n\n<p>By utilizing chatbots on websites, enterprises can gain deep insights from customers for improving their market strategy and create better plans. Also, chatbots can be leveraged for manual and repetitive queries that take high manual effort. But, with chatbot implementation manual efforts get reduced that eventually leading to high customer experience, low operational cost and high employee productivity.&nbsp;<\/p>\n\n\n\n<p>Virtual Assistants, on the other hand, simplify the process of handling routine and repetitive processes that take a lot of human time. Utilizing a virtual assistant helps users set reminders, and alerts, add tasks to the calendar and directly fetch information from the web or any other sources.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><a><\/a>Conclusion&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Both chatbots and virtual assistants are two strong pillars of AI technologies that can address multiple enterprise requirements and enable them to create a significant customer experience. Moreover, these chatbots and virtual assistants can be leveraged through multichannel support for easy data access and sharing. It&#8217;s high time for technology leaders to shift their focus on these AI interfaces for giving their businesses a competitive edge.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are in thought that chatbots and virtual assistants are the same things, then<\/p>\n","protected":false},"author":26,"featured_media":10503,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[769],"tags":[2515,225,2514],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chatbot vs Virtual Assistants- What\u2019s the difference?<\/title>\n<meta name=\"description\" content=\"The terms chatbot and virtual assistants are used for creating conversations using automation capability with a human touch. 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