{"id":4144,"date":"2020-12-06T15:18:16","date_gmt":"2020-12-06T15:18:16","guid":{"rendered":"https:\/\/www.webtechmantra.com\/?p=4144"},"modified":"2022-02-25T11:30:06","modified_gmt":"2022-02-25T11:30:06","slug":"managed-services-provider","status":"publish","type":"post","link":"https:\/\/www.webtechmantra.com\/managed-services-provider\/","title":{"rendered":"5 Things to Look for in a Managed Services Provider"},"content":{"rendered":"<p>Arranging to work with a managed service provider, or MSP, will mean that you are outsourcing the management of certain resources, systems, processes or pieces of equipment in order to streamline the way in which your business works. If you\u2019re thinking of taking this approach, you\u2019ll need to carefully choose between the wide and diverse range of specialists currently providing services of this kind. In this article, we\u2019ll explain the key criteria you should consider when choosing an MSP.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_61 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.webtechmantra.com\/managed-services-provider\/#Customer_Service\" title=\"Customer Service\">Customer Service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.webtechmantra.com\/managed-services-provider\/#Value_for_Money\" title=\"Value for Money\">Value for Money<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.webtechmantra.com\/managed-services-provider\/#Watertight_Security\" title=\"Watertight Security\">Watertight Security<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.webtechmantra.com\/managed-services-provider\/#Proficiency\" title=\"Proficiency\">Proficiency<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.webtechmantra.com\/managed-services-provider\/#Flexibility\" title=\"Flexibility\">Flexibility<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Service\"><\/span>Customer Service<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It\u2019s important that the company that you choose is easy to reach and quick to respond whenever you need them. Whoever you speak to should be friendly, knowledgeable and proactive, whatever the matter they have been asked to pursue. An MSP should also do more than keep an eye on the existing systems, processes or equipment to which they have been assigned. Part of the deal should be that they regularly <a href=\"https:\/\/www.webtechmantra.com\/customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">update you on new tech<\/a>, software, hardware or upgrades that will benefit your company.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Value_for_Money\"><\/span>Value for Money<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>One of the reasons why many businesses use MSPs is that they are cheaper than handling maintenance issues and investing in new tools or services on a case-by-case basis. You need to make sure that this is the case when looking into service providers for your own company. Find out what their fee covers and whether there are any hidden additional costs.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Watertight_Security\"><\/span>Watertight Security<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You\u2019ll probably be sharing a lot of information with your managed service provider, so it\u2019s important that they use high quality cybersecurity software and have a solid <a href=\"https:\/\/www.n-able.com\/blog\/5-rules-for-firewall-management-for-msp\" target=\"_blank\" rel=\"noopener noreferrer\">firewall policy<\/a> in place. We highly recommend that you discuss this matter directly with each service provider you consider and take note of the <a href=\"https:\/\/www.n-able.com\/features\/firewall-management-software\" target=\"_blank\" rel=\"noopener noreferrer\">firewall management software<\/a> and all other cybersecurity approaches they employ. Then compare what you have discovered against the details given by other specialists.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Proficiency\"><\/span>Proficiency<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MSPs must always remain in the loop when it comes to technological, legislative and strategic advances within their specialist field. This will help them to update you regarding the latest software, applications, hardware, equipment and upgrades that are available to you, along with their benefits. Service providers of this kind should also be highly experienced and qualified in a way that is relevant to your practices. It\u2019s a good idea to research their previous and current clients to find out whether they\u2019ve worked with similar businesses to yours.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Flexibility\"><\/span>Flexibility<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Be sure to ask your potential service providers plenty of questions to find out what is included in their packages. Do they have a single set of services or <a href=\"https:\/\/www.dnsstuff.com\/all-in-one-software-for-msp\" target=\"_blank\" rel=\"noopener noreferrer\">all-in-one software for MSP<\/a> that they provide for every client, or can their offerings be tailored? Will you need to pay extra for certain things? If you don\u2019t require a particular service, will you still have to pay for it? The more flexibility available the better. If the provider manages your software or equipment, you should also consider their affiliations. Do they only work with one or two brands, or do they consider all new products when seeking the perfect option for their clients?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Arranging to work with a managed service provider, or MSP, will mean that you are<\/p>\n","protected":false},"author":1,"featured_media":4145,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[656],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Things to Look for in a Managed Services Provider<\/title>\n<meta name=\"description\" content=\"Arranging to work with a managed service provider, or MSP, will mean that you are outsourcing the management of certain resources, systems, processes or pieces of equipment in order to streamline the way in which your business works.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.webtechmantra.com\/managed-services-provider\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Things to Look for in a Managed Services Provider\" \/>\n<meta property=\"og:description\" content=\"Arranging to work with a managed service provider, or MSP, will mean that you are outsourcing the management of certain resources, systems, processes or pieces of equipment in order to streamline the way in which your business works.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.webtechmantra.com\/managed-services-provider\/\" \/>\n<meta property=\"og:site_name\" content=\"WTM - 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